Implementing a Quality Management System (QMS) affects every aspect of an organization’s performance. It is a formalized system that documents processes, procedures and responsibilities for achieving quality objectives. Documentation includes quality manual, quality policy, documented procedures and work instructions
Benefits of a documented quality management system include:
- Meeting the customer’s requirements, which helps to instill confidence in the organization, in turn leading to more customers, more sales, and more repeat business
- Meeting the organization’s requirements, which ensures compliance with regulations and provision of products and services in the most cost- and resource-efficient manner
These benefits offer additional advantages, including:
- Defining, improving, and controlling processes
- Reducing waste
- Preventing mistakes
- Lowering costs, reducing re-work
- Facilitating and identifying training opportunities
- Engaging staff
- Setting organization-wide direction
- Communicating a readiness to produce consistent results
